The window of time between a hot, delicious meal and a cold plate is small, and restaurants know that creating happy customers means operating within this timeframe. But in larger spaces, or self-seating locations, offering timely table service isn’t always easy. To keep diners happy and the orders coming, restaurants are turning to RAIN RFID to make sure customers get food while it's hot.
Intelligent Table Service uses affordable and disposable RAIN RFID tags integrated into paper receipts or cards. The Impinj platform uses RAIN RFID technology that is battery-free, easy to deploy and provides real-time identification of customer location, whether seated or on the move.
How it Works
Customers receive a card or disposable receipt containing a RAIN RFID tag after placing their order at a counter or self-serve kiosk.
RAIN RFID gateways installed overhead in restaurant dining rooms track customer movement and pinpoint their location.
Restaurant staff sees the location of the waiting customer in real-time on a map and delivers food without delay.
RAIN RFID solutions let restaurant management gain insight into traffic patterns, service level metrics and other analytics based on actual data.
Discover how the Impinj platform is making food service easier, faster and better:
- Identify the exact location of each customer
With RAIN RFID you can pinpoint the location in real-time of each customer in your restaurant – indoors or outdoors. With their location pinpointed on a map your staff can deliver their order quickly and efficiently.
- Deliver excellent customer service, every time
Customers want their food fresh, at the right temperature. Remove all delays so meals arrive at their peak. Deliver not just food, but service that impresses.
- Reduce staff stress, increase satisfaction
Good employees want to do a good job. Give them the tools to serve their customers without stress. A simple, intuitive map interface means no training is needed. And employees aren’t wasting time backtracking or fixing mistakes.
- Process more orders during peak times and increase revenue
Automated ordering increases the capacity of your restaurants. Expand your order-taking and delivery capacity to match your kitchen output. Sales go up with faster service that increases turnover and happier customers returning for more.
- Reliable technology, inexpensive and battery-free
RAIN RFID tags are reliable and inexpensive enough for one-time usage. Also there’s no need to worry about batteries, because none are required.
- Easy to integrate, easy to install
Impinj technology is easy to integrate into your ordering or point of sale system and easy to install in your restaurant locations.
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Impinj (NASDAQ: PI) wirelessly connects billions of everyday items such as apparel, medical supplies, automobile parts, luggage and food to consumer and business applications such as inventory management, patient safety, asset tracking and item authentication. The Impinj platform uses RAIN RFID to deliver timely information about these items to the digital world, thereby enabling the Internet of Things.
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