The Challenges and Possibilities of IoT as a Retail Solution Now
In our last blog on RSR’s annual report on retailer attitudes towards the Internet of Things: The Internet of Things: Finally Finding A Home In Retail?, we explored retailer priorities for IoT technologies and how they can help retailers face the new challenges and opportunities ahead. In this blog, we want to explore what some of the obstacles for adoption are—and why they are worth overcoming.
What are the challenges facing IoT adoption in retail?
“We can’t find a compelling business case, and our business leadership really doesn’t understand the opportunities enough to spend the money required for a serious project.”
·The gap in retailer expectations and reality
Retailers don’t necessarily have realistic goals for what they want IoT technologies to achieve. They know there is value there, they just don’t know precisely what it is quite yet... and they aren’t willing to take a risk without hard numbers: 46% of leading retailers have not identified a business case to support specific use-cases for the Internet of Things. Also, 44% believe that business leadership doesn't understand the benefits of the Internet of Things.
29% say that their IT teams don’t have capacity to take on IoT projects, and 34% say their existing infrastructure can’t support IoT technology. 39% also say they don’t have the skills to manage the analytics and predictive modeling required to take advantage of the data that comes from it.
·The gap between Line of Business and IT expectations
In RSR polls, IT had a stronger and more realistic understanding of IoT use-cases. Line of Business and IT didn’t see eye-to-eye on these opportunities:
Figure 1 orange is IT, blue is line of business. IT understands the values of RAIN RFID more than LoB does.
Despite these challenges, why should businesses push forward with adoption?
As the report notes, the promise of the Internet of Things has never been just about lowering costs—although correct application may result in lowered costs. IoT technology has the promise of reducing needless tasks, saving human labor for more articulated tasks, and avoiding extra, unnecessary, or double work.
How should businesses push past these challenges?
The challenges outlined in the report are compelling, but the rewards are greater. Retailers need to start with one good way to push past operational stagnation or concerns over investments. Ideally, start with smaller projects at first, with a focus on inventory accuracy and visibility and then automation of operational processes, before tackling larger projects focused on the in-store experience. The initial ROI from maintaining inventory accuracy alone will pay for the project. RSR shares their perspective on using RAIN RFID for store inventory counts:
Retailer Winners still recognize the value in inventory visibility, which directly translates to satisfying customer demand successfully and efficiently, but it’s clear they don’t know exactly HOW that’s going to happen. Of course, we know the root issue is inventory accuracy, and until retailers can effectively use IoT (specifically item-level radio frequency identification – “RFID” - tags) to improve their real-time inventory accuracy, efforts will be sub-optimal.”
How RAIN RFID can help
There’s more benefits related to improved operations and inventory accuracy—accurate inventory visibility. This is done by connecting IoT data, devices, people, and items. With this IoT-enabled connectivity, sales associates have on-hand insight to where and how many of an item are available. Shoppers can see in-stock quantities of an item by store location while online, enabling omni-channel fulfillment and buy online, pick up in store (BOPIS) or at curbside (BOPAC). These are all things that change the customer experience for the better and offer a flexible shopping experience especially now as retail is in a period of extreme change.